When Timing is Everything, Trust in Thin Metal Sheets
When a client came to us with an urgent need for Aircraft-on-Ground (AOG) material delivered fast, the staff at Thin Metal Sheets (TMS) pulled out all the stops not only to meet the customer’s needs, but to exceed their expectations. In this particular case, our client needed a specific material order with a short lead time. The specifications for this job included:
- Chemical-Etching for Aircraft Parts
- Specifications Required: .008” x 24” with tolerances at +/- .0004” x .005”
- Material: 304 Stainless Steel
Our experienced quoting staff started the job by providing the client with a reasonable, competitive price and a promise of a quick turnaround for the project. However, at TMS, we know quality and integrity are more than a promise, so after winning the contract, our dedicated team went to work doing what they do best-exceeding customer expectations by any means necessary. In this situation, our dedicated staff worked overtime to ensure we met the needs of the client and expedited the order.
Using a slitting machine, our staff was able to custom slit 50 pounds of stainless steel coil, which was then quality inspected by micrometer and caliper inspection. We knew the client was in a hurry, so we made sure we could secure shipping capacity right away, and beat their requested shipping deadline to San Jose, California by three full days.
In the end, the highly-skilled and experienced staff from three departments worked together to ensure our client was elated. Our knowledgeable sales representatives provided a competitive quote and estimated a reasonable time frame for completion that within the customer’s requirements.
Our shop staff worked as a team to provide a high-quality product which met or exceeded all the required standards for the customer’s operation, including, AMS-5513, AMS-5516, ASTM-A-240, and ASTM-A-666. In addition, our experienced logistics and transportation team went above and beyond to achieve early delivery.
How can the experienced operators at Thin Metal Sheets exceed your expectations? Our attention to detail and dedication to quality enable us to provide reliable customer satisfaction our customers can count on. Contact TMS for a quote today.